[ I Hate to Have to Do This To You... ]

"...but can I put you on hold for a few minutes while I research this?" I wonder if the "I hate to have to do this to you" part was in their little script binder, or just an added line from the person I was talking to. In either case, it reinforces why I'm a mac person.

I have been on hold long enough, however, to bang out this entire post, so I must have really stumped them. This may be due to the fact that it's a made up problem and I'm just trying to secure a new battery for my computer.